Frequently Asked Questions
IMPORTANT INFORMATION ABOUT Y OUR COSMOS VACATION
- What exactly is included in my vacation?
The true value of your vacation is in the accurate, detailed vacation description on the website and in the brochures, which is unusually specific about accommodation, touring? in deluxe motor coaches, sightseeing, and included meals. The agenda for each day is spelled out with exactly what is included in the price. Sightseeing with Local Guides is clearly listed. Inside visits are shown as UPPERCASE in the tour description, including admission charges, where applicable.
- Are prices published in the brochure/on the website guaranteed?
Vacation prices are per person, based on double occupancy, and do not include airfare, except as noted on the itinerary pages. These costs are as per rates and taxes (including all-important foreign exchange rates) known at the time of costing. Single room supplements and triple room reductions are listed where applicable; not all accommodation types are available on all vacations. We encourage full deposit early to secure your space and to protect the price of your vacation.
Prices are subject to increase without notice, subject to the guarantees set forth below. Once Cosmos has received your full non-refundable deposit, your vacation price is guaranteed and you are protected against any base land price increase due to currency surcharge. Any subsequent cost increases are at our expense, not including energy cost increases and/or any government tax increases. Vacation departures in 2019 are subject to price and itinerary modifications. Full details will be available in September 2018. Passengers have the right to cancel their reservation without penalty within 7 days of notification in the event of price increases for 2019 departures.
- Why is it important that I give my name as it appears on my passport at the time of booking?
Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc., match your first and last name exactly as it reads on your passport. We do not allow a change in names of passengers at any time after the booking is made.
- Does Cosmos provide visa assistance?
All travelers are required to check the current visa and entry/exit requirements with local consulates before their travel, and the responsibility for obtaining visas rests with the travelers. Please ensure all your documents are in order when applying for the visas, as per the checklist provided by the consulates. Due to constant changes in the consulates’ document requirements, Cosmos is unable to offer visa assistance nor does it take any responsibility for obtaining or notifying travelers about visas required for any vacation.
Full cancellation, as applicable, is payable for guaranteed tours if visa is denied by consulates. We recommended that you apply for visas well in advance and get them in order before guaranteeing. Please consider TRIP PROTECTION to help protect yourself against cancellation penalties arising out of visa rejection or delay (subject to conditions; please see website for details). Please note that certain tours or cruises may need more than one visa, such as Schengen and UK Visas or U.S. and Canada visas.
- When will I receive my travel documents?
Travel documents for Cosmos, including any air tickets (if applicable), itineraries, and other information, are sent
approximately two to three weeks prior to departure, provided full payment has been received. In case any revisions are made after the documents are generated, please be sure to request the updated documents with your travel consultant. A service charge per reservation may be added for documents requested in advance. Please have your travel agent checks with us for detailed inclusions.
- What is the policy if I have to cancel? How can I protect myself against cancellation?
The cancellation policy differs based on the tour and the time of cancellation. Guidelines of our cancellation policy are available in the Terms & Conditions section, as well as on the website and from your travel consultant. You can protect yourself against your Cosmos tour’s cancellation charges by purchasing Trip Protection, in case you are cancelling due to a covered reason.
- What is the difference between a twin-bedded room and a double-bedded room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size. We usually reserve twin-bedded rooms for our travelers. All requests for double-bedded room are subject to availability at the time of check-in.
- Does Cosmos offer a Travel Protection/Insurance plan for purchase? Is a plan included in the vacation price?
In certain countries and regions, Cosmos offers Trip Protection/Insurance that protects against trip cancellation, delay, and interruption. This is not comprehensive travel protection and only provides coverage on Cosmos and other Globus family of brands trips, in case you have to cancel or leave early due to covered reasons. If covered with Trip Protection, which is optional for you to purchase, you will receive a travel credit that is good for a period of 12 months and enables you to take another vacation with us, rather than losing your funds against cancellation. It is optional for you to purchase and is not included in the standard vacation price. It cannot be added after the tour is guaranteed for payment. We are unable to waive cancellation charges for any reason due to our commitments to suppliers.
- Are arrival and departure transfers arranged for all vacations?
Airport transfers may be purchased on all land-only reservations, provided the arrival and departure timings are within the scheduled airport transfer times, as specified for the particular vacation. The timings can be checked by your travel agent. Transfers are not available for nonbrochure dates, but can be arranged if purchased with pre/ post nights. Transfers cannot be provided if joining late or leaving early. Flight information is MANDATORY for booking the transfers. Transfers will be provided only if confirmed by the Globus family of brands.
- What size is a triple room?
A triple room is the same size as a twin or double room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed may be requested but also cannot be guaranteed.
- How hectic is my vacation going to be?
The Globus family of brands offers over 480 vacations and while some are very leisurely paced, others are more of a medium pace. Typically, Panorama vacations covering more countries/cities in a short duration make a vacation quick paced; Regional Discoveries are at a medium to leisurely pace. Every vacation has a pace meter on the brochure indicating its pace.
- How long will we be on the road each day?
- How often does the motorcoach stop en route?
Driving time varies for each vacation. It depends on the itinerary, and the driving distance is mentioned in the travel documents, if available. When driving between cities, the motorcoach stops after every 1.5-2 hours at places where you can pick up a snack/meal and use restrooms. Most vacations do not include drives from one city to another every day.
- How early will I have to wake up on the vacations?
The wake-up call differs based on the type of vacation, the season when you are travelling, the city that you are in, and even the weather. Wake-up times are not the same each day, and the Tour Director will advise you of these once the tour begins. Early starts offer the advantage of reaching sightseeing spots before the rush, leaving you free the rest of the day to enjoy the destination and to do as you please. It is imperative that all participants maintain punctuality to ensure that no compromises are made on the inclusions.
- What meals are included in my vacation? Can I request Indian/vegetarian/special cuisine while on tour?
The exact number of meals included on your tour is clearly specified on the itinerary and is different for each vacation. Breakfast is included daily on most vacations, with the exception of North America, where breakfast is not included in the tour price, but some included hotels may offer complimentary breakfast. Our vacations strive to introduce you to authentic flavors, so you can enjoy the destination in a deeper way. Therefore, included meals are usually local or continental and are never Indian or other specialty Asian cuisine. Please request vegetarian meals at the time of booking, and also with the Tour Director when on tour; this can usually be accommodated when requested in advance, but cannot be guaranteed. In certain countries and regions, such as North America’s national parks, it may be difficult to find Indian or vegetarian meals. When meals are not included, you may choose an Indian restaurant in the city you are touring. Please see website for details on Indian restaurants in Europe, North America, and South America.
- When can I purchase optional excursions?
You can learn about the activities and excursions available on your Cosmos vacation by visiting Cosmos.com/MyCOSMOS. These are designed to enhance your experience, and are scheduled perfectly within your itinerary. A complete listing will also be available on the website and your travel documents. You may choose to purchase these activities and excursions starting 90 days from the start date, up to and including four days prior to the tour start date. Some may be available to purchase only from your Tour Director while on vacation. If the pre-booked optional excursion does not operate due to some reason, the money will be refunded the same way the payment was received. Some optional tours may not operate due to weather, minimum participation, or other operational reasons.